Traditional selling methods are no longer enough to sustain success. Digital tools and techniques are now an essential component of any efficient sales strategy and are revolutionising sales and prospecting.

Cognitive flexibility is the ability to switch thinking between two or more different concepts simultaneously. This insight explores seven ways to develop your cognitive flexibility.

Organisations that deliver outstanding customer service often outperform their peers for revenue, margins and repeat business. Surely no coincidence. This insight explores how to develop your service skill set at individuals, teams and organisations.