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Developing Service Orientation

Organisations that deliver outstanding customer service often outperform their peers for revenue, margins and repeat business. Surely no coincidence. This insight explores how to develop your service skill set at individuals, teams and organisations.

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Master the art of negotiation

As anyone who has at the very least a fleeting interest in our country’s foreign and economic affairs will be acutely aware, negotiation can be a sensitive topic but is a rather important skill to master.

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Six ways to improve personal judgement

The ability to make decisions using imperfect data to create least-bad solutions is one of the many areas where human brain power is more elastic than computers. Melius identifies six ways to improve personal judgement.

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Boost your Emotional Intelligence

Emotional Intelligence has been a hot people management topic for over 20 years. Since then the ability to emote with customers and colleagues has become ever more sought after.

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Collaborate to beat the odds

The essence of team collaboration is what enabled Leicester City to move from 5000/1 outsiders to Premier League champions in 2016 This insight explores how to make this happen for your business.

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